TERMS & CONDITIONS for PUPSTARS PADDOCK -
By booking and using the field at Pupstars Paddock, you agree to abide by these terms and conditions. Please ensure the terms and conditions have been read prior to visiting the field, including bookings with acquaintances. All those visiting the field, should be familiar with our Terms and Conditions.
*Responsibility: You and your dogs' behavior and actions are your sole responsibility, and no claim can be made against Pupstars Paddock.
*Damage: You are liable for any damage caused inside and outside of the facility by you, your dog(s), or any person in your party.
*No Liability: Pupstars Paddock accepts no liability for any losses, claims, actions, damages, costs, expenses, or other liabilities incurred while onsite.
*At Your Own Risk: Use of the facility is entirely at your own risk. Pupstars Paddock accepts no liability for any injury or death of or any person or dog, or for damage to any property.
*Insurance and Vaccinations: We request that dogs must be fully up to date with their vaccinations, and insured prior to booking and when using the field.
*Suitability: The facility is for dogs only, we cannot accept any other animal. The field may not be suitable for all dogs. Please ensure you have read the information, and viewed the footage and photos of Pupstars Paddock's field.
Please ensure your dog is medically able to use the equipment and seek the advice of your veterinarian prior to booking if you are unsure. Please assess the suitability for your dog, or contact us for more information. We reserve the right to refuse entry to a dog we deem unsuitable for the facility. A full refund would be applicable in this instance.
Arrivals and Departures
*New Visitors: Please make sure to book using for first time use, so a brief induction can be arranged, prior to using the field.
*Arrival Time: Please arrive at your allocated time. If early, you and your dogs must wait in your car at the top holding area, until the customer before you, has left in their vehicle.
*Car Parking: An enclosed/airlock system is in place for your dog(s) security/safety. All dog(s) must be kept on lead in this area, it's purpose is to double protect against your dog(s) slipping their lead/harness. Parking is at owners risk.
*Carpark Gate: As soon as you have driven into the carpark, park your vehicle, then with your dogs still secure within your car, please pull the gate over. Use the latch on the carpark gate to keep it closed, there is a no entry sign, in full view to ensure no one else is to enter.
*Entering the Field: NEVER enter the field while it is in use. Report any issues immediately,.
*Booking Restrictions: Bookings are for personal use only and up to 3 dogs.
(additional dogs can be added, at a small extra charge)
*Lead Requirement: Dogs must be on lead in the carpark area whilst walking your dog to and from the car.
*End of your field session: Please ensure you leave the field promptly, when your hour slot is finished. We have purposely allowed a 15 minute buffer for changeover time. This is to reduce the risk of meeting the next customer. Some dog owners use this field, because their dog(s) may be nervous or aggressive to other dogs, for both the owners and their dog(s) this is their safe and calm space.
NB-If you repeatedly do not leave on time, we have the right to refuse future bookings.
*Non-permitted areas: You agree not to enter any other fenced off areas, as these are not suitable for dogs.
*No permitted persons: You will not let anyone else into the field, other than any friends or family members you have brought with you to enjoy walking your dogs.
By bringing friends or family, or sending somebody in place of you, you agree that you take full responsibility for their safety and for ensuring that they abide by these terms and conditions at all times whilst using the field.
Fence Security
The 6ft fencing is welded electro-galvanised steel wire, specifically recommended for dog field use, along with just under half a metre trenched into the ground. If you deem your dog can jump this fence or squeeze through the gap size, please do not book and use our field as your dog will be unsuitable.
*Fence Inspection: We inspect the fence security daily and carry out any maintenance work when required. We do not take responsibility for any dog escaping the field through a defect in the fence; regardless of whether we have notified you in advance or not. We recommend walking a lap of the park with your dog on the lead to ensure you are happy with the fence security prior to letting them run freely. It is your responsibility to monitor your dog during your session. Do not allow them to dig, particularly near the fence line as this can cause security breeches.
*Fence defects: Report any defects or security breaches in the fence immediately, by calling either number on show in the shed.
Protocol
*Vaccinations and Microchips: Dogs must be vaccinated and microchipped before using the parks.
*Supervision: Dogs must be supervised at all times.
*ID Tags: It is advised that dogs wear a collar with ID tags at all times.
*Unsocialised Dogs: Must be muzzled in communal/carpark areas.
*Aggressive Dogs: Not allowed to use the facility if they can't be controlled by their owner.
*Health: Do not visit if your dog has been unwell within 48 hours prior to visiting.
*Business Users: If you wish to use the dog field for conducting your business, please ensure you make contact with us prior to booking. You will need to have your own public liability insurance and we reserve the right to request to see this prior to any professional bookings made.
Cleanliness and Safety
*Clean Up: Clean up after your dog using the provided bins and bags. Use the correct recycling bins. Wash the dog bowls prior to using them with the products provided. Also, wash them after use. Customers who consistently do not clean up after their dog maybe refused future entry to the field.
*No dangerous items permitted: Do not bring items onto the facility, that could cause detrimental health to dogs or humans.
*No BBQ's: these are not allowed due to fire risk.
*No Smoking, Vaping, Alcohol, or Drugs: to be brought onto Pupstars Paddock premises.
*Dog Treats: Please read the labels on the packaging, to make they are suitable for your dogs' dietary requirements, do not leave any in the field, causing risk to other dogs dietary needs.
*Human Food & Drinks: please note any on the premises, is for human consumption only, it is not dog friendly
*Litter: Clean up all litter, food, and drink before leaving, there is a bin for recycled products, but please take food waste home with you.
*No Chewing Gum: Due to its toxicity to dogs.
*Holes: Refill any holes your dog digs. Report any existing holes immediately to Pupstars Paddock.
Health and Safety
*Equipment Use: Only dogs should use the equipment. Do not use when wet or icy. No liability is accepted by Pupstars Paddock for owners misuse of the equipment. Do not force your dog on any of the equipment. If you notice any damage to equipment please report it immediately, so appropriate action can be taken.
Please monitor your dog so they do not ingest anything whilst using the field. There is varied equipment onsite for dogs to use. If you feel it is not suitable for your dog's ability or health, please ensure they do not use that particular piece of equipment. Seek the help of your veterinarian if you need further guidance on this.
*Weather Check: Ensure weather conditions are suitable before your visit, for both your dog/s and humans. During periods of extreme hot weather, for health and safety reasons, we will notify you, if reschedules need to be made.
*Water: We have fresh mains drinking water, but please be mindful of using the water tap during extreme weather (high temperatures and freezing temperatures), as this may cause harm to both dogs and humans.
Please turn off after use, there is an emergency turn off tap, in the water station area, shown during your induction.
*Appropriate Attire: Dress appropriately for the terrain and weather, including suitable footwear, particularly in wet weather conditions.
*Medical Fitness: Please ensure your dog is medically fit to use the facility and equipment, if you have any doubts please seek veterinary advice if needed.
*Child Supervision: Under no circumstances should humans, including children use the agility equipment. Children must be supervised at all times. Please be aware that the agility equipment has not been made child safe and certain elements may pose an additional hazard to children.
*Injury: Any injury that occurs onsite must be reported immediately to Pupstars Paddock. ( contact numbers on display in the shed) Please also fill in the Accident Book immediately which is located in the shed. A First Aid Kit for both humans and dogs is also be located there.
*Fire Safety: In the event of a fire, please exit any buildings (field shelter / shed) via the Emergency Exit./ Field gates. Our Fire Assembly Point is in the Carpark. Please also call the emergency services.
*Banned Breeds* currently we are unable to accept banned breeds, further information to follow on this.
Bookings, Cancellations & Reschedules
*Refunds: No refund can be provided, for cancellations made less than 24 hours before the session or for incorrect booking information.
*Reschedules: Rescheduled sessions cannot be made less than 12 hours before the session starts. You can reschedule or cancel your session by contacting us via email - Enquiries@pupstarspaddock.co.uk
*Bookings: By making a booking, you agree to abide by the terms and conditions on our website at the time of making your booking.
* If you can no longer attend your session and would like us to offer it as a donation to Many Tears Animal Rescue or West Wales Poundies, for their rescue dogs to enjoy, please drop us a message.
Privacy
*Data Protection: We use Godaddy as our website provider to securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is held securely by our 3rd party payment partners: Square and Acuity Scheduling.
-
*CCTV: CCTV is in operation on site, covering the entrance from the road and car parking area, this is for both yours and our protection